Sales and marketing might be how you attract customers, but outstanding support is how you keep them.
One of the main factors in maintaining high quality support is ensuring customers always understand how to use your products or services. Confused customers are angry customers. Well-informed customers are happy customers.
Your team already have the knowledge of how your products and services work, but you need an efficient way for your customers to access that knowledge.
Theme a website in the right way to add documentation, a knowledge base, a WordPress wiki; theme selection and application is all it takes to ensure customers can get the information they need.
In this article I've rounded up some of the best WordPress wiki themes, best knowledge base WordPress themes, and best WordPress themes for documentation so you don't have to go to any trouble finding an option that's just right for your business.
Read on to find out how to build a knowledge base.
Knowledge Base & Wiki Themes, Plugins and Templates on Envato Elements (Unlimited Use)
Envato Elements is for creative assets what Spotify is for music. A single monthly payment gets you access to millions of creative assets, with tens of thousands of new items added every week.
In fact you could argue it's better because you can download as much as you want, to keep permanently.
7 Knowledge Base and Wiki Themes, Plugins and Templates (From Envato Elements—For 2021)
Here's a roundup of some of the stand-out creations on Envato Elements. Get set up for sharing information with customers, whether you need a WordPress wiki theme, a knowledge base WordPress plugin, or a documentation template.
Tessera is a modern knowledge base, support forum and help desk WordPress theme. This is one of the best knowledge base WordPress themes.
The knowledge base and FAQ enables the creation of a self-serve online library of documentation making this an excellent candidate for the best WordPress theme for documentation.
If you need a support forum this, too, is possible through the theme's compatibility with bbPress.
And if your customers still have questions not covered by the self-help knowledge base, incorporate a helpdesk and support function through the theme's compatibility with the support ticketing plug-in, Awesome Support.
KnowledgePress is a multi-purpose theme for creating a knowledge base, FAQ (via a bundled plugin), wiki, and even allows for polls your customers can participate in. It supports Visual Composer and is fully responsive.
XDocs is a plugin for any WordPress site for generating documentation. That documentation can be visited online, or it can be converted into offline documentation and included in a product download.
XDocs uses its own self contained theme system so you don't have to worry about compatibility—it can run alongside any WordPress theme you already have installed without causing conflict.
Knowledge Base is a plugin for WordPress for creating an entire self-help-desk system.
Documentation posts may be live searched by customers, people may vote on polls, and you can take advantage of built in Gutenberg blocks for knowledge base content and search.
FAQ Revolution is a WordPress plugin that dynamically helps customers find the right information by stepping them through a short sequence of choices.
Use the included choice builder system to guide people to the answers they need instead of relying only solely on search. That said, the included search is very powerful, as is the knowledge base system.
If you're planning to use a non-WordPress documentation solution and just need a clean and professional design with the HTML and CSS already handled, this VS Docs web template might be just the thing.
Note: This is the HTML version of the WordPress theme available on Theme Forest, which you'll learn about below.
Once again, if you already have a non-WordPress knowledge base or documentation system lined up and need a great design to use with it, this light and readable PSD is the perfect template to hand over to your developer.
Envato Elements (Design Without Limits)
If one of the above themes, plugins or templates looks like it's the right fit for you, when you sign up to Envato Elements you'll get not just that item, but access to millions of other creative assets at the same time.
Find photos and graphics to post on your site, try out different themes and templates for other sites you run, grab a presentation template for your next meeting, and get unlimited amounts of music and video assets for your promotional material.
And the great thing is once you have a membership you have total freedom to try out as many different items as you want until you get that one perfect theme, photograph or video.
Sign up for Envato Elements and get access to millions of creative assets with unlimited use. Get great themes, templates, graphics and more—all for one low price.
Envato Elements is outstanding value for money if you use creative assets regularly. But perhaps right now all you need is just that one, absolute best WordPress knowledge base theme. If that's the case, there's a very good chance you're going to find it in the selection from our ThemeForest marketplace below.
The Best Knowledge Base and Wiki WordPress Themes (Buy One at a Time—2021)
On Envato Market there are dozens of WordPress knowledge base and wiki themes designed by independent designers and developers around the world.
With so many to choose from it was difficult to pick just a few! So to narrow down the selection I've rounded up 11 top rated themes, with every one scoring four out of five stars or higher in reviews.
13 Top Rated Knowledge Base, Wiki and Documentation WordPress Themes (4 and 5 Stars)
Here’s my hand-picked selection of the top rated knowledge base WordPress themes to create a knowledge base, wiki, FAQ or documentation that customers will love.
No coding is required to use the Tikidocs knowledge base and support forum theme.
It's responsive-ready in order for customers to use a Tikidocs-enabled website on any device, desktop or handheld, ...and to give a faster page-load time that other knowledge base themes.
Tikidocs is a knowledge base theme developed for the centralization of website theme development department information. The developer has created something complex and efficient and uses it themselves for servicing the customers of their WordPress theme business.
Wikb is the latest WordPress Theme for Knowledge base and Help Desk websites. It comes with Support for the most popular shopping plugin, WooCommerce, and social plug-in bbPress.
With a plethora of options for customization, it's easy to get your help desk and knowledge base website up and running and tailored to your business's style.
Flatbase is the perfect WordPress theme if you’re looking to create your all-in-one support system. The theme combines a Knowledge Base, FAQs, bbPress integration, and many other features. It’s also responsive and SEO-optimized.
With a fresh and modern design along with fully widgetized homepage and a prominent search bar, the iKnowledge WP theme will help you get your support website up and running in no time.
The theme help you set up help categories on the homepage and the bbPress integration is great for providing an additional support channel.
Knowledge Base is a responsive Wiki-style WordPress theme with a clean design and plenty of features to provide support and basic product knowledge to your customers.
It integrates with bbPress too so you can create a support forum where customers can ask questions if they can’t find the solution for their problem. Features include:
- SEO-optimized code
- AJAX based Live Search
- Three homepage templates
- Custom FAQ post type
- Extensive theme options
The theme also supports localization so you can easily provide support in multiple languages.
Knowhow is a responsive knowledge-base WP theme that’s incredibly easy to set up. Features include:
- AJAX Live Search
- FAQ Page Template
- Video Post Format Support
- Extensive customization
The theme is also translation-ready and includes thorough documentation.
The TechDesk theme makes it quick to find the right category for the customer’s problem. The homepage features several differently colored sections and the theme is powered by the SMOF Options Panel, which provides tons of options to manage and modify any aspect of the theme.
The WordPress wiki theme also comes with nine custom widgets, five widgetized areas, five post formats, and unlimited home page layouts.
Going by its 4.5 out of five star rating from its thousands of customers, HelpGuru is one of the best WordPress wiki themes around. HelpGuru might be the theme for you if you'd like the ability to receive feedback on your support articles so you know which areas need improvement.
This theme also comes with the ability to organize content and structure it in the most logical way. Quickly add attachments to articles and allow customers to download help files.
With positive customer feedback like: “One of the fastest themes that I bought over the years.” Consider the Lore WordPress theme if you want your support site to load as quickly as possible.
The theme has an elegant and simple design with all the functionality needed for a powerful knowledge base. Live Search with filters, bbPress integration, FAQ post types—it’s all there so you can quickly create a support site for your customers.
The Manual WordPress theme is a complete solution for your knowledge base and online documentation website. The theme can be used for a knowledge base, FAQ, online documentation, and support forum site. It includes:
- Multiple Homepage Layouts
- File Attachments
- Targeted Search (entire site, category, and more)
- Visitor Stats
- Article Feedback and more
It’s also fully responsive and customizable as well as translation-ready.
If you’re looking for a social-powered forum, Discy is the perfect theme for you. It features a unique and customizable design for all its different pages including question searching, posted question and user profile.
Discy is packed with incredible features such polls, questions and answers, and a points and badge system. On top of that, their support system is highly praised!
The HelpDesk theme is a great way to have users solve their own issues through support and community help. The theme’s features include:
- Contact Form 7
- Knowledge Base
- BB Press Forum
- Videos Portal
- Document Portal
This theme is also fully responsive.
The VSDocs theme takes the knowledge-base and support section to the next level by allowing you to upload and use videos as well as deploy all the standard features of a support website.
It comes with an interactive search form, pre-made templates, and tons of shortcodes so you can build thorough documentation for your product, app, or service.
Making a Great Knowledge Base Website
A good knowledge base website will be able to answer the most basic questions your customers have and help them get started with your product. But a great knowledge base will do all that as well as eliminate some of the support requests completely.
Here are five tips that will help you make a great knowledge-base website.
1. Decide What to Document
Creating documentation goes beyond writing basic instructions. Aside from helping your customers, it can also help you keep your team members up to date and make it easy for them to find a specific answer needed when they are helping someone in person.
Your documentation should cover the most obvious parts, as well as provide a thorough description of each feature. Don’t forget to keep a running draft of questions that come up during conversation with your customers, and then work on adding the answers into your knowledge base periodically.
2. Structure the Documentation
The structure of your documentation is crucial for minimizing support requests. Cover everything in logical steps, from the beginning to the end.
Using categories and tags can help you present the support articles in an organized manner as well as help users find what they need. Use a theme such as iKnowledge to set up categories right on the homepage of your support site.
3. Make it Easy to Find Answers
Once you have your documentation setup, you need to create the support section for your product. This can easily be done by setting up a subdomain on the main website and then installing WordPress along with the knowledge base theme.
After that’s done, ensure the support section can easily be found on the main website. Include the link to it in the main navigation as well as in the footer of the website.
Incorporate it on your contact page and have a custom contact form that asks for more information and refers to the documentation before allowing users to contact you directly.
4. Include Essential Wiki Features
Help articles and documentation are the bare necessities a knowledge base should include. But in order for your customers to get the most out of it, you need to include a few other essentials:
- A Search Bar: A search bar will make it easier for customers to find the answer they need immediately. Nobody wants to sift through tons of pages before finding the answer to their problem.
- A Support Forum: No matter how thorough you are, there'll always be something you missed. Adding a support forum allows customers to interact with each other and your support team and find solutions even if your knowledge base doesn’t provide the answer. A theme like Sentric or Lore does a great job of integrating bbPress with the theme.
- An FAQ: Frequently asked questions should be included on all support sites, regardless of how well-documented your product is.
5. Use Multimedia on the Support Page
Keep in mind that most of us are better visual learners. If you can show how your product works, how to set it up, and how to use it through the use of images or video, all the better.
Consider a theme like VSDocs to make it easy for people to understand and learn everything they need to know to use a product effectively.
Help Your Customers With a Knowledge-Base Theme
Setting up a knowledge base is essential for keeping your customers happy. Help them understand how your product or service works and how to use it in the way that benefits them the most by using one of our knowledge base WordPress themes.
Editorial Note: Our staff updates this post regularly—adding new WordPress themes with the best, top rated designs.
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