- Overview
- Transcript
3.5 Dealing With Difficult People
They loved your proposal. The presentation went down well. But now you face the question time. Unfortunately the question and answer time with a prospective client can be particularly tricky. In this video I’ll help you prepare by introducing you to some of the challenging characters you may encounter and explaining how to deal with them.
1.Introduction
1.1Why This Course Is Important02:31
1.1
Why This Course Is Important
02:31
2.Doing Business
2.1The Cost of Doing Business05:33
2.1
The Cost of Doing Business
05:33
2.2Building a Reputation08:24
2.2
Building a Reputation
08:24
2.3Reaching Your Target Audience07:24
2.3
Reaching Your Target Audience
07:24
3.Clients and Communication
3.1Dealing With Potential Business06:21
3.1
Dealing With Potential Business
06:21
3.2Creating the Perfect Proposal09:03
3.2
Creating the Perfect Proposal
09:03
3.3When to Walk Away11:15
3.3
When to Walk Away
11:15
3.4Relationships and Sales10:09
3.4
Relationships and Sales
10:09
3.5Dealing With Difficult People06:41
3.5
Dealing With Difficult People
06:41
4.Going Further
4.1Recommendations and Repeat Business07:28
4.1
Recommendations and Repeat Business
07:28
