by Paul Boag
Lessons:4Length:23 minutes


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CancelFree Preview: Everything You Need to Learn About Customer Journey Mapping
Welcome to the Course
00:30
“Customer journey mapping” is a popular tool among digital professionals. It’s a tool that helps them better understand the needs of users and improve the digital services they build. But what exactly is a customer journey map, why is it useful, and how do you go about creating one?
In this short course, I’ll teach you all you need to start mapping the user’s journey.
1.Introduction1 lesson, 00:30
1 lesson, 00:30
Free Lesson 1.1Welcome to the Course00:30
Free Lesson
1.1
Welcome to the Course
00:30
2.Customer Journey Mapping3 lessons, 22:04
3 lessons, 22:04
Free Lesson 2.1What Exactly Is Customer Journey Mapping?06:20
Free Lesson
2.1
What Exactly Is Customer Journey Mapping?
06:20
2.2How to Run a Customer Journey Mapping Workshop08:47
2.2
How to Run a Customer Journey Mapping Workshop
08:47
2.3Getting Value From Your Customer Journey Map06:57
2.3
Getting Value From Your Customer Journey Map
06:57
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Subscribe to watch full course